Deleted Account Balance Doesn't Show In Crypto Exchange Account

I deleted my XRP Ledger account and sent the remaining funds to my crypto exchange account but they never arrived...

The XRP Ledger has more than one way to deliver value, so a proper XRPL implementation accepts all supported transaction types.

Most crypto exchanges and crypto wallets configure their systems to only accept payment transactions. Since the AccountDelete transaction is not a payment transaction, this means you can send funds via AccountDelete but they may not know how to handle it.

So what can I do now?

If you already deleted your account and sent the remaining funds to a crypto exchange or wallet that does not support the AccountDelete transaction;

• Check the transaction in one/more of;
  • Xumm app Events Tab
  • an XRPL explorer like;
    • Bithomp
    • XRPScan
    • XRPL Foundation

You will need to contact your exchange/wallet, explain what happened and provide the Transaction ID so they can locate your funds in their system and deliver them to your exchange account.

Unfortunately there is nothing Xumm Support can do to help you recover your funds. Only your exchange is capable of delivering your funds to your account. 

Additional reading

• Where are your funds stored? (Explainer video 2/5)
• How to delete your XRP Ledger account

Notes

We understand that you might have additional questions regarding this topic so you are welcome to contact us any time via the Xumm Support xApp in Xumm or you can simply scan this QR code with Xumm and be directed there automatically.