An XRPL account created using Xumm has a set of Secret Numbers consisting of 8 rows, (A-H), each with 6 digits.
Keeping the Secret Numbers safe is of paramount importance, both for us and for you!
Safely storing the secret numbers for XRP Ledger (XRPL) account(s) is one of the main features in Xumm.
This is done by encrypting the Secret Numbers on your device and storing it in as super-safe place we call the "Vault".
The Secret Numbers are supposed to be written down and stored in a super safe place in case they were ever needed again.
Some people even take the added step of saving them on a device such as an Arkplate.
Unfortunately, sometimes those numbers get lost or destroyed.
Why/When are the secret numbers needed?
- If you lose or damage your phone, you need the secret numbers to access your XRPL account.
- If you lose or forget your signing password, the secret numbers are required to reset it.
- If you lose or forget your passcode, you need the secret numbers to create a new one.
- If you get a new phone, you need the secret numbers to import your XRPL account.
- If you want to install another copy of Xumm on another device and import your account, you need your secret numbers.
I used Xumm to create my XRPL account. How do I recover the secret numbers?
Xumm was specifically designed to NOT expose the secret numbers in case your device was ever lost, stolen or hacked. For this reason, Xumm does not have the ability to display or recover your secret numbers. They are only displayed once, when an account is created. After that, there is no way to see them again.
I can prove that it is my account. Why can't Xumm do something?
There is no way to connect an XRPL account and an identity using only information from the XRPL.
Xumm is a non-custodial wallet and the XRPL is a decentralized blockchain meaning there is no central place where all account secrets are stored so there is no central authority to verify account ownership.
Only the account holder (that's you) sees the secret numbers, so only the account holder knows what they are.
Do I have any options?
That depends if you still have full access to your account on your phone. If you do, you have a couple of options.
1) Create a new XRP Ledger account and send your funds to your newly created account.
2) Rekey your account to another XRPL account
1) I want to create a new account.
Create a new account on the XRP Ledger, then move the assets over to the new account.
This video explains how to create a new account.
Once the new account has been activated, create the appropriate Trust Lines to match the ones in the existing account. That can be done here: https://xrpl.services/tokens
At this point use the "Send" button on the main screen of Xumm to send the assets from the existing account to the new account.
Once all assets are successfully moved to the new account, delete the old account by following these instructions:
2) I want to rekey my account instead.
Re-keying an account allows keeping an existing account by configuring a second XRPL account to sign transactions for it. This article explains:
This avoids the requirement to re-create your Trust Lines or move your funds between accounts. The new account simply signs transactions for the existing account.
Are you sure that there is nothing else that can be done?
We truly understand how disheartening it can be to lose access to your XRPL account, which is why we deliberately added several warnings in Xumm during the account creation process to make sure you understood the importance of the secret numbers. If there was an easy way to access the secret numbers, it would create a weak point in Xumm's security.
We understand that you might have additional questions regarding this procedure so you are welcome to contact us any time via the Xumm Support xApp in Xumm or you can simply scan this QR code with Xumm and be directed there automatically.