Recovering CSC Account(s) on a new/different phone

New accounts created using Xumm will generate a set of eight six-digit numbers as a secret that can be used to restore the account to Xumm if the app is re-installed on the current device or another instance of Xumm is installed on another device (as a backup or if the original device was replaced).

Accounts created in other apps use mnemonics or a XRP family seed (29 characters begins with 's').

Not so the Xumm account created during the swap process

It used the family seed from the old CSC wallet as the secret with a twist added for security purposes.

Any lower-case 'r's and/or lower-case 'c's were exchanged.

A number of users inquired how to recover the swap process account.

Hopefully, the CSC wallet seed is still safe (think fire, water) and secure (think access control) OFFLINE.

If it is, continue on. If it is, not see below the line.

The 12-word mnemonic from the CSC wallet will not work to recover the account. Only the seed will return the correct account.

There are two options to get the seed ready for importing into XUMM:

1. Option 1: automated, with the XUMM import tool.
   1. You can open the XUMM import by opening this link.
2. Option 2: manually, offline.
   1. Take your s... secret, and change all lower-case 'r's  into lower-case 'c's, and vice-versa.
   2. For example,
      1. If your seed looked like this: s1234r1234c1234r1234c
      2. The seed now looks like this: s1234c1234r1234c1234r

In Xumm go to Settings > Accounts > Add Account > Import > Family Seed to input the seed and follow the instructions on screen.

If you didn't record a safe, secure OFFLINE copy of the seed during the swap process, these articles explain how to recover it from your old CSC wallet for mobile and for desktop.

Be advised, nobody can recover the account if the seed is lost.

Xumm is non-custodial having no access to credentials (seed, mnemonic, Secret Numbers), accounts or assets at any time.