Shipping & Delivery
The first thing to know is, for various reasons, delivery times are often measured in weeks depending on the postal and customs services in the destination country.
These delays are not cause by the fulfillment process. Orders are usually shipped same day except for periods in the summer when the drop in staffing levels affects this.
This warning is included at the bottom of the order screen;
Orders of less than five cards are shipped by standard mail without track and trace.
Track & Trace
When paying for an order of >5 cards with XRP through the app, a Track &Trace link in the notification.
The link can be found by going to the Events tab of the Account, locating the 1 drop return payment from us and open the attached xApp from the transaction details screen.
When paying for an order of >5 cards with a credit card the link can be found in the email notification.
The following Statement & Conditions notice is shown at the beginning of the checkout process.
Our Privacy Statement and Terms & Conditions apply. They are available for reference here.
XRPL Labs will ONLY use your contact information for shipping. The information will not be shared.
We print shipping labels on a regular basis. Once the shipping label is printed we will wipe your address information. After printing your shipping label, we will only store your city, state & country for tax purposes.
This means your information will be stored on our servers for three days tops.
To protect your privacy, we are not collecting your email address. This also means we cannot reach out to you.
Reach out to XUMM Support in case of additional questions.
Import tax may apply depending on laws and tax rules in your country. If this is the case, you are responsible for paying the import taxes.
XUMM Tangem cards are not bank cards. They can only be used with the XUMM App as an XRP Ledger wallet. They will NOT work on payment terminals.
XUMM Tangem cards require Near-Field Communications (NFC) support from the device and the operating system. Please check the specifications of your phone at the website of your phone vendor if you are in doubt if your phone supports this.
iOS 13 or higher and an iPhone 7 or newer are required to use XUMM Tangem cards.
There are known NFC issues on Android 10 on the following devices:
- Samsung A51
- Samsung A71
- Motorola One Action
Updating to Android 11 on the Samsung A51 and A71 corrects the issue.
There are known NFC issues with Android devices by Nokia, like the Nokia 8.1. The cards will not work on these devices.
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